Here in Lulamina, we have Quality Control and Quality Assurance Teams to guarante product quality prior to shipping. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we are here to help! Please feel free to submit a ticket if you have any issue with your order!
30 Day Return Policies
We take pride in our product quality and perform strict quality control. In order to provide you with maximum peace of mind, we offer a comprehensive 30 Day Return Warranty. Defective merchandise is subject to refund within 30 days after delivery. Defects include, but are not limited to, stains, zipper malfunction, rips or tears, very poor quality material, obvious color difference, and a major difference between the photographed product and the actual product you receive.
No exchange or return on promotional items, Shoes, Jewelry and Swimwears.
I Return & Exchange Process
If you have any problems after receiving your item, please email our customer service team at email@example.com For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
- LULAMINA’s Responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
- Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when LULAMINAis responsible for shipping the wrong item/ size.
- Customer's responsibility
- Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
- Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
To guarantee a fast and smooth return process:
- Please tell us your order number, describe the problem with the product and provide us with a picture(s) showing the issue
- Once we have received your email we will reply to you within 24 hours
- Please do not return your product to the address on the package you received. The return address that will be provided by our customer service is valid only! Any return or exchange will be processed once it has been received by our customer service center.
- Returned items must be posted with a valid tracking number. Please email us to let us know what it is once you have sent the item.
- You are guaranteed of a refund once we have received your returned item.
II Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with a return address. Returned items without approval will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates, swimwear and lingerie, or discounted items, unless a customer received a wrong item or the item was faulty.
III Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
Please contact our Customer Service Center for further help. We will do our very best to help you and reply to all messages within 24 hours.
If you have any questions, please do not hesitate to get in touch with our customer service team at firstname.lastname@example.org
Business Address ( Not accept ANY returns&exchange ) :
Room 2876, Building 5, No. 6558, Tingwei Road, Jinshan Industrial Zone, Shanghai
Returns&Exchange Address ( Must contact with customer service BEFORE)
Xiangtai South Road No. 3, Block 5, 4th Floor, Nanhai District, Foshan City, Guangdong Province